How to activate your AI voice line in Boleani
Your voice line is the number your customers call and your AI agent answers automatically. Activating it takes minutes from the Agent Studio.
- 1
Have an active plan
Each plan includes a phone number. The voice line activates with an active subscription; trial credits are for testing the agent in the simulator. If you do not have a plan yet, subscribe from "Billing & Credits".
- 2
Go to "Voice Agent"
In the dashboard, open the "Voice Agent" section. You will see the "AI voice line" card with the current status (active or inactive).
- 3
Activate the number and pick the region
Press "Activate" on the voice line. For US numbers you can choose the region (area code) from a list; if the chosen code has no availability, Boleani tries other codes in the same city and a national fallback. For Colombia a local number (+57) is assigned.
Your plan includes 1 number per cycle. Replacing it within the same month has a cost that is deducted from your balance.
- 4
Confirm it is active
When it finishes, you will see the "ACTIVE" status and your assigned number. From then on, calls to that number are answered by your assistant.
- 5
Test it with a call
Call your new number and make a test inquiry or order. Review the recording, transcript and summary in the analytics section.
Frequently asked questions
Can I keep my current number?
Yes. You can forward your current line (mobile or landline) to your agent number in a few steps, without changing the number your customers already know.
Does the agent handle several calls at once?
Yes, up to 15 concurrent calls depending on your plan, with no busy tone.
Ready to activate it?
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